Reliable pre-sales & after-sales service is crucial for solar systems, we can provide the most suitable solar energy solution for your needs, save your time and provide long-term after-sales service. Pknergy offers a standard 10 year factory warranty on battery products, please see below for more information.
Pre-sales Service
Consulting support: Pknergy provides detailed product information and technical support to help customers choose the most suitable solar cell solution.
Solution customization: According to customer needs, provide personalized solutions and quotations to ensure that the product meets specific application scenarios.
Comprehensive after-sales service commitment
With after sales service, customer relationships do not end with the conclusion of a transaction, but are maintained for a product’s entire duration of use.
Clear contact information:
We provide clear technical support and service contact information to ensure that customers can quickly find our help when they encounter technical problems. We ensure that the contact information provided is always up to date so that customers can get support at any time.
Detailed warranty information:
Provide a clear warranty policy, including the warranty period of products and components. We ensure that customers know how to apply for warranty and what materials need to be prepared.
Maintenance and care guidance:
Provide systematic maintenance and care guidance, including how to properly use and maintain solar energy systems to extend the service life of products and improve performance.
Training and support:
Regularly train customers to explain the basic use and maintenance knowledge of solar energy technology, help them understand the actual functions and limitations of products, and thus improve their experience and satisfaction.
Fast repair service:
Set up repair points near customers to provide timely technical support and replacement parts services. We are committed to shortening repair cycles and reducing customer waiting time.
Going with Pknergy means we work with you to keep your investment protected for decades to come.